The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I didn't read any reviews on the company and do I regret it. FedEx is the only shipping service in our area I've ever had trouble with. Claim your listing for free to respond to reviews, update your profile and manage your listing. They do mention having to provide your SSN to confirm your identity. How many stars would you give zZounds.com? NO REASON to spend money with such tools. AND, should you need advice or have a problem they are easy to reach and extremely helpful. Zzounds Customer Service :-Hotline Phone number: 844-996-8637. This is how you lose customers for life.. Unfortunately, everything everyone on this review board says about Zzounds return policy is true. I haven't done a tally lately, but in the almost 3 years I have purchased over $10,500.00 worth of musical equipment- AND none of it was faulty. I've purchased six guitar from zZounds in the last three years. Best 11+ Bugera T5 5w Tube Guitar Amplifier Head At Zzounds Reviews 2020 – Our Top Picks. Read real customer ratings and reviews or write your own. I used the word Cu&T like Bill Maher uses usually pretty funny ..... Not to the next guy he was equally angry and just wanted me to know how much they hate their customers. I'm still waiting on a cancelation email. Like: Follow: Message: More: About. I don't think it was Zzounds fault as the box was smashed and broken pretty good when it arrived via FedEx. It is how you have lost me for life and will be getting several 1 star reviews all over the internet. Thankfully, I got my father to fix these issues. Greatest music company on the planet Zzounds!!! I've had several accounts which I have successfully paid in full. EDitorial Comment ED Magedson – Founder Ripoff Report Flood Damaged Vehicles Unscrupulous Auto Dealers How to identify hurricane damaged trucks, cars RV's motor cycles boats: Ripoff Report … Louis told me I can return the record player that I had but I would have to wait 2 weeks for a replacement and the record players would not come in until the 23rd and today is the 8th. I'll use this as an website backup if I can't find the guitar that I wanted. Was a little skeptical at first, but now they're my go-to store. Always fast shipping and flexible payment options. George Holk — As a professional musician for over 30 years. Has anyone purchased a digital piano? 2 zZounds Music reviews. Do you agree with zZounds.com's TrustScore? Each brand score is calculated based on set of relevant criteria and displays company performance over time. The service is bad I haven’t Even receive a a tracking for my items yet and this been since last week I did one day shipping and the item still haven’t left they warehouse. Meanwhile, their website still showed the product as in stock. Their website is very strategic in leaving out that they do, in fact, do a hard credit inquiry. Stay safe with our COVID-19 guide. NOWHERE does the website mention a CREDIT CHECK! Contact Zounds Hearing customer service. I have been a DJ for nearly 40 years and when I moved cross country after retiring from my DJ work and decided I missed it and wanted to rebuild, Zzounds helped me do that.I have personally referred at least 10 people that I know have spent over $1000 each on purchased via Zzounds. The next thing you know they blocked my phone number from calling and making a payment, which was the original reason that I called. On the site, customers can browse and buy from a massive product catalog while enjoying payment plan offers, weekly deals, exclusive giveaways, and more. I've been dealing with Zzounds for 8+ years and have had nothing but A+ service from them. Ordered through them in august, its sept 11, still no shipment, called to ask why and "customer service" said i should not expect things to be shipped when they say they will, that i am stupid for even considering that..fedex has lost my shipment, i had to literally be on the phone with 2 companies at the same time just to get things done, and i am still not sure if i got my refund..never again.. zzounds does not give a s#!t about its customers..they basically blamed me for ordering from them...and thats the only thing we agreed on, i was stupid for placing an order with them, I placed an order online by mistake..accidentally ordered the wrong size. Please let us know what you were doing when this error occurred. Consumers complaining about zZounds most frequently mention customer service problems. Read honest and unbiased product reviews from our users. 2. Ill stick with guitar center or Sam ash. i can't. Never again. You can contact zZounds via their customer service contact page. Best Cities for Jobs 2020 NEW! I was told that if I needed more time before the next months payments just to call in again. zZounds telephone support is available seven days a week. I was transferred to another person in accounts and while asking questions this person got really angry and and barked WAIT A MINUTE AT ME as if I was told be silent by the Angry KING....this guy had no regard for ME as a person or a customer and better yet a paying customer ..not a potential customer. It arrived with the pick guard very heavily scored. Complaint Review: ZZOUNDS - Oakland New Jersey. ", "Stay far away from this store. We use cookies for analytics, personalization, and ads. Zzounds Music is an online store offering a large collection of music … This is a good website to buy in payments but really bad website on deals, they never have deals, i didn't like it anymore. Shipping cost went down to $61, so I figured the last item (Fender amp) would be $20-$30, which I'd have been fine with, but for the amp alone it quoted me an even higher shipping price of ~$85, and there's no way I was paying that for what was supposedly a 2 day savings. zZounds has a consumer rating of 2.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. Follow us for the latest in music gear news, discounts and promos, artist interviews and more! Call 844-996-8637. Too much hassle for a brand new instrument. Zzounds Music Pros and Cons. Their prices are competitive with other stores whether Brick and mortar or online and there truly is no interest or Mark up in price because of the payment program in fact they even offered to give me a price drop once on a guitar I really wanted so my payment would stay where I needed it to. Normally, lower priced guitars take 2 days maximum, based on my experience, Gain trust and grow your business with customer reviews. For Father's Day I asked my wife for a guitar processor, so she ordered one through zZounds. I've never been turned down and have bought about $9K in guitars from them, with poor credit. I had an issue with fedex not having enough staff so was told i was going to have to wait an additional 3-5 days to get it. It took until the end of January 2014 to straighten the matter out. I got my order confirmation, check. Since then I have spent about $4,000 on other sites, including IDJnow.com, ProAudioStar.com and Guitar Center. I wanted to have at least part of the weekend to enjoy the purchase, but the "free shipping" option was listed as Monday delivery. No, they don't carry "everything" but then nobody does. I have placed another order and if my experience isn't good I will never order from ZZounds again. Mention priority code 20W-MK2C when you call. NOTE: On some cheaper items, the two day might cost a couple of dollars. Although they have their mic system. Read honest and unbiased product reviews from our users. Some of the parts were missing. I called and confirmed a few questions. A free inside look at company reviews and salaries posted anonymously by employees. 800-996-8637 . Share a detailed story to provide more help to more shoppers (add 100 more characters to post). Great customer service. They have sent customers broken items, used items, or charged people and never sent them items. Was told my package has shipped (which was a lie), never received a shipping number. Lie number 1. Nothing but positive things to say about Zzounds. First they sent me the completely wrong mic that was ordered. Original review: June 18, 2019. I am actually getting ready to purchase a Gibson Les Paul standard in a couple of weeks I'm just trying to decide which iteration I want the most. | Read 21-40 Reviews out of 21 We are so excited for our new machine & the fast shipment. I'm stuck with a record player now that's unusable at this point. … I am not much on writing reviews but zzounds has never given me a reason to write a bad review and I have made numerous purchases thru zzounds always fast delivery never a damaged instrument. EDitorial Comments. Couldn't be happier with zzounds and the blackstar ht club 40 mkii I bought from them. THANK YOU ZZOUNDS. I want to talk to someone that cares. Denied credit/hammered my credit score. zZounds has a consumer rating of 2.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. Total bull$#*! Company Reviews; … Them's the breaks." 3.2. I actually would have to thank them for the no credit check interest free financing. I ordered from their site, and this is my experience. I have not made any purchases since Sept of 2018 when I bought my last LD systems Maui 28 speaker system. Total scam, I would not trust this company. zZounds provides big deals on items, awesome customer service, and guarantees the lowest possible price on the Web. Trying to return anything to zzsounds is a nightmare period. In December of 2013, I ordered merchandise from zZounds and was advised it had been delivered and it was not. Free 1 day shipping is total BS. I purchased a Ibanez guitar listed as new. Strange, I am on Musician's Friend right now and they are offering 48 month 0 percent financing on my entire purchase and most of all specifying Chauvet as a promotional partner. NOWHERE does the website outright mention a CREDIT CHECK! 5 zZounds Music reviews. Out of curiosity, and because the agreement mentioned to contact them I did. I completed my order with no issue and was immediately lead to a survey link about service, etc. They require a bank issued debit card or a credit card. Find some other place to buy your equipment! The sell staff is really bad.". in so doing eliminated all of my debt and have been fairly good about holding true to the promise i made to myself. After waiting just under two week, after speaking with Louis I was told that I would have to wait 2-3 weeks for a response back from the manufacturer about the missing parts. After the last 2 years that will never happen again. It's always Fedex Ground. When you use Giving Assistant, you will not only save money, you will also be donating to a … If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases. Purchased a guitar as a gift with a delivery date of 2 days. I purchased Guitar on Backorder. Their website is very strategic in leaving out that they do, in fact, do a hard credit inquiry. Best Deal; Budget Friendly; Prime Support; 9.9. Review should have been a Zero but it made me give 1 star. I wanted to always be in good credit standing.. Their customer service team is rude, ignorant and disrespectful. Hope this helps answer your concern. I seriously doubt anyone there cares, but you have lost a long running client and you will never get another referral from me. In the first 60 days and about 10 events, the zipper on the bag that holds the column broke and when I called Zzounds to ask for help or support I was met with indifference and no concern at all. (They also got my name wrong on the order, "Nason" is not a common name, "Mason" is). do you know whether zz accepts bona finde pre-paid credit cards (so long as it's issued by one of the accepted providers listed on the site)? After going through this process, there was no solution to resolve this. At first I didn't know that I had been removed I thought something happened to their phone system - I called from another number and they blocked this number too.. i read they pull a hard inquiry from experian, is that true for the "no credit check" payment options? Out of curiosity, and because the agreement mentioned to contact them I did. They offered a $50 discount on a guitar that was over $500. 1 day shipping took over a week. I have sent back "zero" items! Reasons for BBB Rating . We will fix it as soon as possible. Their prices are competitive with any other online company- PERIOD! Join 1 million+ happy customers. (Agent was Giovanni)I called back and spent about 10 minutes explaining issue to a new agent ( I believe Nathan) who put me on hold to wait on a supervisor and then hung up on me.I called back and got Giovanni again, who once again put me on hold for a supervisor and hung up on me.I got on your site to chat and was told only certain people get that offer and they thought it was discontinued due to Covid-19. They took money from my bank acct. Will continue to be my go to site for ordering instruments. Then a few minutes later got another email that my order was cancelled and I was declined?! They also don’t provide an option to delete your account, so do what you will with that information. And I will let my colleagues and everyone else I know about my experience with zZounds. Them's the breaks." Just mean, nasty people. doing otherwise, involves a level of hidden financing on the part of the customer that he or she may not be cognizant he or she is doing through carrying and maintaining an outstanding balance (generally) on his or her credit card, including but not limited to that which he or she may owe zzsounds per zz's agreement with them. I've rarely had such intense and immediate buyer's remorse. Two customer service inquiries resulted in me effectively being told "Too bad. How to Check your Zzounds Order Delivery Status online. at this point I'd already regretfully paid the $61 for most of the items, but now I'd have to wait a couple of days for the final item. Strange. He said there's nothing they can do, and told me I should have read the FAQ page.When I asked why my order was cancelled, he made sarcastic remarks, that he "understood some people don't like reading" and once again said I should have read the FAQ page. i am considering buying one for my granddaughter to learn to play on. The simplest way is to enter the Zzounds Order tracking number in the form located above and click on the Track button. It's a shame, because I was really excited about the purchase, but now I'll almost certainly chose a different retailer for any further purchases. And they post reviews on equipment + or -! I called and send email But they still shipping and answer me call FedEx if I want to return. I think I will avoid this company from this point on. I ordered 2 TRS cable and they didn't had in stock and they said it will be shipped when it's available. I have been trying to buy some guitars at zzounds online. I hate kicking an up and coming company when they are trying to get started, but these guys are really screwing the pooch. Pros: Great to deal with, Good pricing. Share your voice on ResellerRatings.com View 0 reviews. I wouldn't suggest a pee party or the sunshine band to order from this joke of a company! I was just looking to get a new Chauvet Dj Gigbar Move. you can see where one can put themselves behind the eight-ball here. They canceled my order for no reason; product in stock. Review authors value the most Layout of Store and Website. bad, misleading tactics, Zzounds. I put items totaling over $1200 into my cart and was attempting to order, but there was no option for that program.. As I clicked in and out trying to figure this out, I got this:Oops! They do mention having to provide your SSN to confirm your identity. zZounds Customer Service. zZounds ranks 21st among Instrument sites. 3rd week waiting now for my money so i can go buy another gift. Zzounds has a great selection and are competitively priced. Consumers complaining about zZounds most frequently mention customer service problems. Called the hotline for a refund... will never shop there again. 1. Cons: Selected two day shipping but has been backordered for month, New draconian finance rules. The purchasing was seamless but there where issues with delivery. Nowhere does it state when you are looking at the item that the delivery is just an estimate. I am satisfied with all my zzounds purchases. Lower payments and I can pay it off early if i want to.. To my surprise 3 string where muffled due to either neck, fret or nut issue. Never, never, never order from this company. Have had nothing but positive experiences. Seemed to have checked out, I was told my order was good to go! Shame Shame On YOU. 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Update your profile and manage your listing for free to respond to reviews, update your profile and manage listing. Father 's day I asked why, and ads, no interest for 11 months real. Explained my situation review ratings for Peavey Scorpion SP-12825 8 Ohm at Amazon.com outright through. For over 30 years their site, and because the agreement mentioned to contact I. That zZounds, rated 1.15 stars return the stuff from zZounds again are looking at the item outright or zzounds customer service reviews...
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